To our riders,
We understand there have been some issues on the West Busway with the G1 and G2 routes. We’re making a couple of changes that should help the situation. Riders may have noticed some improvement Friday morning.
These changes increase capacity so that riders do not have to wait long and are not repeatedly passed up.
Specifically, the immediate changes include operating some G1 trips with larger buses to offer more seats and also adding an extra trip or two during peak hours. We're working with our operators to make sure riders are served at Bell Station, where we realize there has been some confusion due to a clerical error on our part.
Thanks to the drivers of our West Busway routes, we’re working through the issues to ensure riders do not continue to suffer.
Other changes will come in June that should improve West Busway service. We're days from being able to detail some of those changes and will post those here early next week.
We assure you that this is a priority and our employees are working diligently to ensure the G1 and G2 routes function as intended.
We apologize for the inconveniences you might have experienced through the last few days.
The West Busway is part of the backbone of Port Authority's system and we desire to have high levels of service for our riders in this corridor.
The TDP is changing how we serve the busway, but it will continue to offer trips every five minutes during peak periods (except at Carnegie Station where the G1 runs every 10 minutes during peak periods). Bus service is offered roughly 20 hours a day on the West Busway.
Very few areas in Western Pennsylvania have this level of transit service.
Overall, we're pleased with the route changes across Allegheny County that started Sunday, April 4.
Changes to some of our busiest routes have gone without much difficulty, including the 16D (now the 18 Manchester), the 28X Airport Flyer and the T.
The 28X Airport Flyer now connects the city's Oakland and Downtown directly with Pittsburgh International Airport.
The new 75 Ellsworth Route links the city's South Side, Oakland, Shadyside and East Liberty neighborhoods, including the SouthSide Works and Bakery Square.
There have been a few bumps along the way and we have been addressing each.
For example, we found an overcrowding issue on the P10 Allegheny Valley Flyer. This has been resolved by ensuring we stick with the larger coach buses.
And, because the P10 no longer stops at the bus shelter at the Tarentum Park and Ride, we're relocating the shelter to the area where riders now wait for the bus. This will occur in the next couple of weeks.
Also, on the P7 McKeesport Flyer, we will address an overcrowding issue by using a larger articulated bus (the type that "bends" in the middle) on at least one peak trip that will add capacity.
Now that these issues are being resolved, we are focused on the next round of changes coming in mid-June. We'll release the details of those changes in early May -- in just a few weeks.
And, when those changes occur, we'll address any issues that arise then too.
Remember, we're making these route changes for good reasons. The changes will put Port Authority in a better position to maintain service, attract new riders and maximize state funding levels. If we don't make the changes, we risk losing financially in the long run, which only would lead to the risk of route cuts.
The threat of route cuts exists even today as the status of state transit financing is uncertain because the plan to toll Interstate 80 was rejected. We stand behind those leaders who now wish to ensure Pennsylvania has a reliable and equitable transportation funding law in place. These financial matters will be discussed statewide over the next few months and we'll certainly be making our riders aware of any local impacts.
So, stay tuned. Next week, we'll be able to spell out more changes coming in June for our West Busway riders. In a few more weeks, we'll be able to release the complete list of June route changes with complete details available on the PortAuthority.org site.
And, again, thanks to everyone for hanging in there.