Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Wednesday, July 2, 2014
Fourth of July Service Information Posted
Port Authority's bus, T and incline service will operate on holiday schedules on Friday, July 4.
T routes will follow holiday schedules this Independence Day. Special brochures are available at major schedule rack locations and posted below as PDFs:
For buses and incline, holiday schedules and hours are the same as Sunday schedules and hours.
The Customer Service phone line will be staffed from 8:00 a.m. to 4:30 p.m. and the Downtown Service Center will be closed Friday in observance of the holiday. Port Authority's Twitter account, @PGHtransit, will not be staffed over the holiday weekend.
For more details, call Customer Service at 412-442-2000 (TTY 412-231-7007).
Tuesday, May 20, 2014
Port Authority Memorial Day Service
Port Authority of Allegheny County's bus, T and incline service will operate on holiday schedules for Memorial Day, this Monday, May 26.
The Customer Service phone line will hold holiday hours, 8 a.m. to 4:30 p.m., and the Downtown Service Center will be closed on Memorial Day.
Port Authority's Twitter account (@PGHtransit) will not be staffed on Memorial Day.
Light rail service will operate as two-car trains throughout much of the weekend due to the Pirates home games, and extra T service/subway local service will be added for high-attendance games.
The Customer Service phone line will hold holiday hours, 8 a.m. to 4:30 p.m., and the Downtown Service Center will be closed on Memorial Day.
Port Authority's Twitter account (@PGHtransit) will not be staffed on Memorial Day.
Light rail service will operate as two-car trains throughout much of the weekend due to the Pirates home games, and extra T service/subway local service will be added for high-attendance games.
Thursday, April 17, 2014
Easter Weekend Service Information
Port Authority of Allegheny County's bus, T and incline service will follow regular weekday schedules on Friday, April 18 (Good Friday), but the Downtown Service Center on Smithfield Street will be closed in observance of the holiday.
The Customer Service phone line will be open Friday from 6 a.m. to 7 p.m.
On Saturday and Easter Sunday, the Customer Service phone line will be open from 8 a.m. to 4:30 p.m., and transit service will follow Saturday and Sunday schedules, respectively.
Port Authority's Twitter account will not be staffed on Good Friday.
The Customer Service phone line will be open Friday from 6 a.m. to 7 p.m.
On Saturday and Easter Sunday, the Customer Service phone line will be open from 8 a.m. to 4:30 p.m., and transit service will follow Saturday and Sunday schedules, respectively.
Port Authority's Twitter account will not be staffed on Good Friday.
Thursday, February 13, 2014
Presidents Day Service Information
Port Authority of Allegheny County will provide regular weekday bus, light
rail and incline service on Presidents Day (Monday, Feb.
17).
The Authority’s Downtown Service Center on Smithfield Street will be closed Monday in observance of the holiday. Additionally, the Authority's Twitter account, @PGHTransit, will not be staffed Monday.
The Customer Service phone line will be open from 6 a.m. to 7 p.m. on the holiday. Dial 412-442-2000 (TTY 412-231-7007) for assistance.
The Authority’s Downtown Service Center on Smithfield Street will be closed Monday in observance of the holiday. Additionally, the Authority's Twitter account, @PGHTransit, will not be staffed Monday.
The Customer Service phone line will be open from 6 a.m. to 7 p.m. on the holiday. Dial 412-442-2000 (TTY 412-231-7007) for assistance.
Friday, January 17, 2014
Martin Luther King Day Service Information
Port Authority of Allegheny County’s bus, light rail and incline service will operate on regular weekday schedules on Martin Luther King Jr. Day (Monday, Jan. 20).
The Downtown Service Center on Smithfield Street will be closed Monday in observance of the holiday.
The Customer Service phone line will be open from 6 a.m. to 7 p.m. The Authority's Twitter account (@PGHtransit) won't be staffed on the holiday.
Friday, December 20, 2013
Christmas Week Service Information
Port Authority riders should be advised of the following service information for Christmas week. For questions or assistance, dial Customer Service at 412-442-2000 (TTY 412-231-7007).
Tuesday, Dec. 24: Christmas Eve
Service will operate on weekday schedules and the Downtown Service Center will be open regular hours (8 a.m. to 5 p.m.).
The Downtown Service Center will be open regular hours (8 a.m. to 5 p.m.) and Port Authority’s Customer Service phone line will be open 6 a.m. to 7 p.m. Port Authority’s Twitter account will not be staffed.
Wednesday, Dec. 25: Christmas Day
Service will use holiday schedules. This includes a reduced schedule on the light rail system. View T schedule (PDF).
The Downtown Service Center will be closed and Port Authority’s Customer Service phone line will be open holiday hours, 8 a.m. to 4:30 p.m.
Port Authority’s Twitter account will not be staffed.
Thursday, Dec. 26
Port Authority’s Twitter account will not be staffed today. All other transit services and Customer Service outlets will operate on regular weekday schedules and hours.
Tuesday, Dec. 24: Christmas Eve
Service will operate on weekday schedules and the Downtown Service Center will be open regular hours (8 a.m. to 5 p.m.).
The Downtown Service Center will be open regular hours (8 a.m. to 5 p.m.) and Port Authority’s Customer Service phone line will be open 6 a.m. to 7 p.m. Port Authority’s Twitter account will not be staffed.
Wednesday, Dec. 25: Christmas Day
Service will use holiday schedules. This includes a reduced schedule on the light rail system. View T schedule (PDF).
The Downtown Service Center will be closed and Port Authority’s Customer Service phone line will be open holiday hours, 8 a.m. to 4:30 p.m.
Port Authority’s Twitter account will not be staffed.
Thursday, Dec. 26
Port Authority’s Twitter account will not be staffed today. All other transit services and Customer Service outlets will operate on regular weekday schedules and hours.
Monday, July 1, 2013
July 4 Service Information Announced
Port Authority's bus, T and incline service will operate on holiday schedules on Thursday, July 4.
T routes will follow special holiday schedules this Independence Day, including service on Blue Line-South Hills Village. Special pink and blue service brochures are available at major schedule rack locations and schedules are also posted below:
Service uses weekday schedules on Friday, July 5.
The Customer Service phone line will be staffed from 8:00 a.m. to 4:30 p.m. and the Downtown Service Center will be closed Thursday in observance of the holiday.
Port Authority's Twitter account will not be staffed on Thursday, July 4 or Friday, July 5.
For more details, call Customer Service at 412-442-2000 (TTY 412-231-7007).
T routes will follow special holiday schedules this Independence Day, including service on Blue Line-South Hills Village. Special pink and blue service brochures are available at major schedule rack locations and schedules are also posted below:
- July 4 schedule: Blue Line (PDF)
- July 4 schedule: Red Line (PDF)
Service uses weekday schedules on Friday, July 5.
The Customer Service phone line will be staffed from 8:00 a.m. to 4:30 p.m. and the Downtown Service Center will be closed Thursday in observance of the holiday.
Port Authority's Twitter account will not be staffed on Thursday, July 4 or Friday, July 5.
For more details, call Customer Service at 412-442-2000 (TTY 412-231-7007).
Wednesday, June 19, 2013
Have You Heard?
Port Authority is trying new forms of advertising to help generate more revenue
for bus and T operations.
We recently began testing onboard audio ads at five stop locations in Downtown, Oakland and the South Side. These ads are loaded into our buses’ existing announcement system. When the bus passes one of the five stops, a brief audio ad is played.
We understand you may not be used to hearing ads on the bus, but new and different forms of advertising are tools we can use to support our system without raising fares or cutting services to save money.
These audio ads are made possible by a partnership with Commuter Advertising, a company that has successfully introduced this kind of advertising at transit agencies in Cincinnati, Jacksonville and other cities. Commuter Advertising makes money by selling these ads and shares a portion of the revenue with Port Authority. Since these ads use our existing audio systems, there is no cost to Port Authority for this program.
We have a lot of new advertising ideas that we’ll be rolling out over the next year, like website ads. We’re also looking at unused space at stations and along our rights-of-way as possible advertising opportunities.
If you’d like to learn more about the different kinds of advertising we offer, check out our Ad Products page. Or if you’d like to share your thoughts on these ads, don’t hesitate to contact us.
We recently began testing onboard audio ads at five stop locations in Downtown, Oakland and the South Side. These ads are loaded into our buses’ existing announcement system. When the bus passes one of the five stops, a brief audio ad is played.
We understand you may not be used to hearing ads on the bus, but new and different forms of advertising are tools we can use to support our system without raising fares or cutting services to save money.
These audio ads are made possible by a partnership with Commuter Advertising, a company that has successfully introduced this kind of advertising at transit agencies in Cincinnati, Jacksonville and other cities. Commuter Advertising makes money by selling these ads and shares a portion of the revenue with Port Authority. Since these ads use our existing audio systems, there is no cost to Port Authority for this program.
We have a lot of new advertising ideas that we’ll be rolling out over the next year, like website ads. We’re also looking at unused space at stations and along our rights-of-way as possible advertising opportunities.
If you’d like to learn more about the different kinds of advertising we offer, check out our Ad Products page. Or if you’d like to share your thoughts on these ads, don’t hesitate to contact us.
Wednesday, May 29, 2013
Schedule & Stop Changes Take Effect June 16
More than 70 Port Authority bus routes will see changes effective Sunday,
June 16 due to both regular quarterly schedule adjustments and a new effort to
consolidate bus stops.
Schedules for nearly 45 bus routes will be adjusted starting that day. Port Authority regularly adjusts schedules four times a year.
Included in the June schedule adjustments are routing and schedule tweaks to the bus routes affected by the ongoing weight restriction on Swissvale’s Kenmawr Bridge, as well as changes to better serve Bedford Avenue in the Hill District.
Along with regular quarterly routing and scheduling adjustments, Port Authority will also begin the first of several phases of bus stop consolidations next month. Approximately 430 stops will be eliminated effective June 16. The stops chosen for elimination are ones that see little to no use.
Details on the service changes and links to new schedules are now posted on our Service Changes page.
Paper schedules will be available prior to the changes.
For questions, call Customer Service at 412-442-2000 (TTY 412-231-7007).
Schedules for nearly 45 bus routes will be adjusted starting that day. Port Authority regularly adjusts schedules four times a year.
Included in the June schedule adjustments are routing and schedule tweaks to the bus routes affected by the ongoing weight restriction on Swissvale’s Kenmawr Bridge, as well as changes to better serve Bedford Avenue in the Hill District.
Along with regular quarterly routing and scheduling adjustments, Port Authority will also begin the first of several phases of bus stop consolidations next month. Approximately 430 stops will be eliminated effective June 16. The stops chosen for elimination are ones that see little to no use.
Details on the service changes and links to new schedules are now posted on our Service Changes page.
Paper schedules will be available prior to the changes.
For questions, call Customer Service at 412-442-2000 (TTY 412-231-7007).
Wednesday, January 16, 2013
We're Recruiting Volunteers for Two Pilots
Port Authority is seeking volunteers to participate in two pilot programs that will test two new technologies we expect to roll out shortly.
First, we're seeking riders to test our new Interactive Voice Response (IVR) system for transit schedule information by telephone. This system will provided automated voice-activated/touch-tone transit information 24 hours a day, seven days a week, and will help decrease wait times on our Customer Service phone line. Learn more and sign up here.
Our second pilot is to test a new online account management feature for ConnectCard. This online portal will allow riders to add money/passes to their card, check their balance and manage their account from their personal computer.
For this pilot, we're looking for riders who regularly ride at least one of the following bus routes:
44 Knoxville
51Carrick
51L Carrick Limited
52L Homeville Limited
53 Homestead Park
53L Homestead Park Limited
56 Lincoln Place
57 Hazelwood
59 Mon Valley
60 Walnut-Crawford Village
61A Wilkinsburg via Forbes Avenue
61B Braddock-Swissvale
61C McKeesport-Homestead
61D Murray
64 Lawrenceville-Waterfront
65 Squirrel Hill
81 Oak Hill
83 Webster
P3 East Busway-Oakland
P7 McKeesport Flyer
P76 Lincoln Highway Flyer
Y1 Large Flyer
Y45 Baldwin Manor Flyer
Y46 Elizabeth Flyer
Y47 Curry Flyer
Y49 Prospect Flyer
Interested in participating? Please visit this page for more info and to sign up.
First, we're seeking riders to test our new Interactive Voice Response (IVR) system for transit schedule information by telephone. This system will provided automated voice-activated/touch-tone transit information 24 hours a day, seven days a week, and will help decrease wait times on our Customer Service phone line. Learn more and sign up here.
Our second pilot is to test a new online account management feature for ConnectCard. This online portal will allow riders to add money/passes to their card, check their balance and manage their account from their personal computer.
For this pilot, we're looking for riders who regularly ride at least one of the following bus routes:
Interested in participating? Please visit this page for more info and to sign up.
Subscribe to:
Posts (Atom)
Posts
