As Port Authority gears up to streamline and improve its transit system, we’re also turning our attention to our Web site. Our last redesign took place in 2006, and we realize there’s much that needs to be enhanced and updated.
Our goal is a more intuitive and user-friendly Web site – a site where key information can be quickly and easily accessed by Port Authority’s many stakeholders, including (but not limited to) riders, the general public, community organizations, business partners and visitors.
That’s why we need your help. We’ve already brainstormed many ideas and improvements, but we can’t move forward without learning what’s important to those we serve.
In the comments section below, please feel free to provide any kind of Web site-related feedback you’d like. What does our web site need that it doesn’t currently have? What on our current web site should we keep? What should we redesign? What should we scrap? What changes would make it easier to navigate? You’re welcome to answer any of these questions or simply provide your own take.
In addition to collecting general comments, we’ll also be reaching out to specific stakeholder groups whose Web site needs may be more specialized – last Thursday, for instance, we met with a group of riders with visual impairments to talk about how we can organize our site so screen readers can most efficiently use it.
As part of the redesign process, we’re also studying other transit agencies’ sites, so if you’ve seen a specific Web site or feature you like, please feel free to share a link.
The Public Relations department will be collecting comments, counting them, sorting them and bringing them to our internal Web meetings. We hope to start making changes to our site beginning in summer and to continue improvements throughout the year.